Virtual Office Frequently Asked Questions

What is DDPHONE Virtual Office?

DDPHONE Virtual Office is a business telephone service from DDphone designed to offer small to mid-sized businesses a feature-rich audio platform to conduct effective business communications. Companies with Virtual Office operate as if they are using a premise-based switch, however Virtual Office is a hosted PBX service delivered over the Internet, allowing endless potential without the need for telephone administrators or telecom managers.

Virtual Office comes with an array of business-class features to improve an organization's productivity.The features include auto-attendant, conference bridge, voicemail, toll-free extension to extension calling and many more. for more information. Users on the system can reside anywhere and have access to all the features.

How does Virtual Office work?

Virtual Office operates under the same basic idea as all DDPHONE services. A phone is connected to a telephone adapter, and that adapter is connected into a network with high-speed Internet access. When a call is made, it goes out to servers and then is routed to a traditional phone switch. After the call goes through the traditional public phone system network (a.k.a. PSTN) the number dialed is reached.

Does the cost of Virtual Office include calls?

The monthly cost of Virtual Office includes unlimited calling to the US and Canada with no time limitation. Currently there are no special international calling plans associated with Virtual Office so all international calls are billed at DDPHONE's low rates.

How much bandwidth do I need?

In a small office environment (where there are 1-15 extensions) a high-speed DSL or Cable modem connection to the Internet should be fine. Approximately 256Kbps-1.5Kbps upload and download. However for larger offices 15+ extensions it is suggested that a T1 line or better be used for Internet connection. Remember, most companies will be using both the Virtual Office service and their computers on the same Internet connection. It is best to have more than enough bandwidth rather than too little.

What networking equipment does the Virtual Office customer need?

Customers are responsible for their own networks. They will need to provide a sufficient Internet connection, a router, and if the Virtual Office extensions are placed far from the router they will need a LAN switch.

What is an auto-attendant?

The Virtual Office auto-attendant is the automated system that guides incoming callers to an extension without human intervention.The default configuration of Virtual Office comes with one IVR (Interactive Voice Recording) configured as the auto-attendant.It is possible for an organization to have multiple recordings and auto-attendants, however, they are not included in the basic cost of Virtual Office and an additional charge will apply.

Does DDPHONE Virtual Office support fax machines?

Yes, Fax machines will work over the DDPHONE Virtual Office network.

Does Virtual Office support E911 services?

Yes, DDPHONE supports E911 service.

Does Virtual Office offer Toll-Free 800 numbers?

Yes. Our toll free service plan offers you a flat monthly fee that includes 100 minutes of inbound toll-free calls and an industry low 3.9 cents a minute thereafter for inbound calls. Cost: $4.95 per month, over 100 minutes 3.95 per minute, $9.95 activation.

How Can I Get a DDPHONE Toll-Free Number?

Call to Customer Service at 818-827-1141 or send e-mail to support@ddphone.com

Can I transfer my current business number/s over to my Virtual Office?

Yes, a customer can transfer their existing numbers over to Virtual Office extensions, as well as other services such as virtual numbers for main numbers, auto attendant and conference bridge.

Can I transfer my current toll free number services over to Virtual Office?

Yes, a customer can transfer their existing toll free numbers over to Virtual Office extensions, as well as other toll free services such main numbers, auto attendant and conference bridge.

Can I use 411 directory services with my Virtual Office?

Not currently. But in the near future you will be able to call 411 to connect to the National Directory Assistance and Reverse Directory Assistance public operators enabling you to check telephone numbers, addresses and reverse look up services across the nation. There is a $.75 per call fee that will be charged for the service.

Does Virtual Office support listing numbers on 411 directory service?

Currently, a Virtual Office number cannot be listed with 411 directory services. However, we will soon be providing enhanced line support, which will allow a number to be registered and listed with 411 directory services.

Can the "on hold music" for Virtual Office be customized?

Yes, as long as we can convert the audio file to the .au format. Another option is for the customer to provide the .au or .wav file that we use for their music on hold. Please note it is the customer's responsibility to acquire the rights to use a piece of music as it applies to copyrights and other legal media rights and send a copy of that document to DDphone.